For the patient

Terms and conditions of hospitalisation

TERMS AND CONDITIONS OF HOSPITALISATION

Szpital na Klinach was designed with focus on providing our patients with comprehensive care in a friendly environment and loving atmosphere while maintaining medical safety.

PATIENTS’ ROOMS AT THE SURGERY DEPARTMENT
All spaces intended for patients’ use are characterised by a high quality of interior furnishing, ergonomic approach and aesthetic design. With comfortable, single and double rooms at Szpital na Klinach patients are provided with appropriate rest after the medical procedures and opportunity to overcome the stress related to hospitalisation. Each room is has a TV and WiFi access as well as individual paging systems.

PATIENTS’ ROOMS AT THE GYNAECOLOGY AND OBSTETRICS DEPARTMENT
Patients’ rooms at the obstetrics department single and double rooms, fully air-conditioned, equipped with electric beds, bed head units, paging systems, TV and WiFi. Each room also has a designated neonatal care corner equipped with e.g. a baby bath. At each ward there is an exclusive bathroom with a shower. Under the ‘Room for Family’ scheme one room can be hired for the mum, dad and neonate.

OPERATING ROOMS AND SURGICAL TECHNIQUES USED
The safety of the patients undergoing surgical procedures and operations is guaranteed by one of the most modern operating theatres in the Małopolska Region with two fully equipped operating rooms intended for separate types of surgical procedures. The operating rooms have been constructed using highly antiseptic materials in order to minimise the risk of hospital infections.

DELIVERY ROOMS

Delivery rooms at Szpital na Klinach are equipped with comfortable beds supplied by Vivipar GmbH which enable choice of any delivery position. Women in labour also have at their disposal an armchair, a ball and special support handles. The equipment enables the woman in labour to behave spontaneously and assume the most comfortable delivery position. At every delivery room there is an exclusive, intimate bathroom with a shower and bidet. The reception and the nurses station are located in the central part of the department in order to ensure quick responses to patient calls for assistance. There is a coffee shop with a TV for visitors at the department.

FOOD
Szpital na Klinach provides its patients with three full meals a day. The meals are designed by a dietician in accordance with the generally accepted nutrition standards. The standards used ensure that patients get nutritious and tasty food while patients who require an individual approach get meals compliant with a particular diet or recommendations of the attending physician.

CAR PARK
There is a free car park for the patients and their guests available within the hospital premises.

PATIENT SAFETY
Patient safety is ensured by a modern surveillance system which also enables the staff to have full control of the course of treatment.

CLEANLINESS AND ORDER
Cleanliness, order and hygiene are extremely important issues at our hospital; therefore, the medical staff and the auxiliary personnel take special care of hygiene and the immaculate cleanliness of all hospital spaces.

PERSONAL BELONGINGS AND VALUABLES
Patients can hand in their personal belongings and valuables for safekeeping at the hospital. The hospital shall not be held responsible for the loss of any valuables that have not been taken into safe custody.

Patient’s rights

1. Rights to medical service

Patients have rights to medical services provided with due care and in compliance with the requirements of the current state of medical knowledge. Medical professionals should provide such services in compliance with the principles of professional conduct and ethical considerations. In medical emergency situations patients have the right to obtain immediate medical attention. In the case of delivery, the woman in labour has the right to obtain immediate medical attention related to her condition.

Patients have the right to demand that the physician providing medical services consult another doctor or convene a consultation meeting with other specialists. A note on such a demand should be included in the medical documentation. The physician can refuse if they find the demand unfounded. If this is the case, they will be obliged to make a note about the refusal in the documentation. The above rules are also applicable to nurses and midwives.

2. Right to information

Each patient has the right to obtain clear information concerning their health status from the physician. The physician should provide the patient with information on their diagnosis, proposed and possible diagnostic and therapeutic methods as well as predictable consequences of the particular activities or omissions, also on the treatment outcome and prognosis. If the patient does not want to be informed about all or some of the facts concerning their health status, they have the right to demand that the physician not provide such information. The patient has the right to indicate a person or persons to whom the physician will provide all information about their health status and treatment.

3. Right to give consent to provision of health care services

After obtaining all information from the physician concerning the health status and proposed treatment, the patient has the right to grant consent to provision of specific health care services or to refuse such consent. With respect to a surgical procedure or application of diagnostic or therapeutic method that involves an increased risk, the consent must be given in writing. In any other situation, the consent or refusal to give consent can be conveyed orally by the patient. An examination or other health care service can only be made or provided without the patient’s consent if the patient is in a medical emergency.

4. Right to confidentiality of information

Medical professionals are obliged to keep confidential all information concerning the patient and their health status obtained in connection with the provision of their professional services. The patient may, however, grant consent to disclosure of such information. Medical professionals also remain bound by professional secrecy after the patient’s death. A physician or other health care professional may only disclose information related to the patient without their consent if:

  • there is a need to provide necessary information related to the provision of health care services to other medical professionals involved in providing such services;
  • non-disclosure of information may pose a threat to the patient’s or other persons’ health of life;
  • it is required by law;
  • such information is obtained for purposes related to proceedings before the provincial arbitration commission for medical matters.

5. Right access to medical documentation

Each patient has the right to have access to their medical documentation, i.e. all documents concerning their health status and health care services provided to them. The documentation may be made available:

  • for inspection at the seat of the provider of the health care services; this is also applicable to relevant databases;
  • by producing payable extracts, duplicates or copies;
  • by providing the original against acknowledgment of receipt and with the reservation that the document must be returned. Providers of medical services are under obligation to make documents available also to a person authorised by the patient. The provider is entitled to charge a fee for granting access to medical documentation.

The rate of the fee for providing access to medical documentation is variable; it is established based on the average salary in the previous quarter as announced by the President of the Central Statistical Office in the  Official Journal of the Republic of Poland ‘Monitor Polski’ pursuant to art. 20(2) of the Act of 17th December 1998 on Pensions from the Social Insurance Fund (Journal of Laws of 2016, item 887 as amended) beginning with the first day of the month in which the announcement was made.

6. Right to respect, privacy and dignity

Health care services should be provided with respect for patients’ privacy and dignity. The right to be treated with respect for privacy and dignity also includes the right to die in peace and dignity. Terminally ill patients have the right to receive treatment that ensures relief of pain and suffering. Patients have the right to be accompanied by a loved one, e.g. a spouse or cohabitant, a relative or any other person indicated by the patient. Parents are entitled to be present when health care services are provided to their children. The medical staff may only refuse to admit a family member or other loved one in the event of a risk of epidemic or due to the parent’s health safety. Such a refusal must be recorded in the medical documentation.

7. Right to respect for private and family life

During hospitalisation the patients have the right to contact other persons, either personally, by phone or through correspondence. Patients are also entitled to additional nursing care, i.e. care which does not consist in provision of health service, which includes nursing care of patients during pregnancy, childbirth and the postnatal period. This means e.g. that a patient can be accompanied during childbirth or that parents can stay together with their child during their hospitalisation. If taking advantage of this right involves costs that must be borne by the hospital, then the hospital may charge a compensation fee. The amount of such a fee is determined by the head of hospital taking account the actual expenditure incurred.

8. Patients’ right to pastoral care

During hospitalisation patients are entitled to have pastoral care. In the event of deterioration of a patient’s health or immediate danger to their life, the hospital is under obligation to enable the patient to contact appropriate religious minister.

9. Right to report adverse effects of medicinal products

Patients can report each adverse and nonintentional effect of a medicinal product to:

  • a medical professional (e.g. a physician, nurse or pharmacist);
  • the President of the Office for Registration of Medicinal Products, Medical Devices and Biocidal Products;
  • the entity responsible for placing the medicinal product on the market. All information concerning the forms of reporting adverse effects of medicinal products is available online on: www.dzialanianiepozadane.urpl.gov.pl

10. Right to raise objection to a physician’s opinion or decision

Some opinions or decisions made by a physician may have an impact on patients’ rights and obligations under the applicable laws. Examples of such opinions or decisions include e.g. certificate on lack of contraindications to taking advantage of a particular type of health care service at a spa or certificate on occurrence of contraindications to the mandatory vaccinations. If a patient does not agree with the content of such a certificate and the appeal procedure with regard do such certificates is not regulated by other laws, the patients may file objection to the Medical Commission at the Bureau of the Commissioner for Patients’ Rights. The objection should be filed within 30 days of the date of issuance of the opinion or certificate by the physician assessing the patient’s health status. All practical information as well as examples of such opinions or certificates that can be objected to can be found on the website of the Commissioner for Patients’ Rights (Patient Ombudsman) www.bpp.gov.pl under ‘Patient – you have a right to appeal against a doctor’s opinion’.

11. Right to hand in your valuables for safekeeping

The hospital is obliged to provide patients with the possibility of handing in their valuable for safekeeping free of charge.

Whenever you think that your rights are not properly respected, contact the Commissioner for Patients’ Rights through the free helpline 800 190 590.

Charter of Patients’ Rights – download here.

Assessment of fitness for surgery

The patient is most important to us. For your convenience we gathered all important information in one place – so you are welcome to familiarise yourself with the section For the patient.

Assessment of patients’ fitness for hospital treatment at Szpital na Klinach is made by specialty doctors at the following outpatient clinics:

  • Surgery Clinic (general, vascular, plastic and spinal surgery; surgical oncology)
  • Orthopaedics Clinic
  • Gynaecology Clinic
  • Urology Clinic

Appointments for assessment consultations can be made by phone at (+48) 12 267 40 64, Monday to Friday between 8 am and 8 pm and Saturday between 9 am and 12.

TESTS REQUIRED PRIOR TO SURGERY

Tests ordered by the attending physician should be made not later than one week before the scheduled date of surgery, on an empty stomach, at Szpital na Klinach, Monday to Friday between 8 pm and 5 pm. The results of the tests performed at Szpital na Klinach will be prepared on the day of admission.

Admission to hospital
    • TIME OF ADMISSION
      You will be informed about the exact time of admission to hospital by phone by a receptionist. Usually, the information concerning the fixed date and time of admission is provided on the day preceding the date of surgery (in the afternoon).
      Please report to reception desk at Szpital na Klinach, at the main entrance on the ground floor at the appointed time. Admissions are handled according to the schedule.
    • REQUIRED DOCUMENTS (lack of these documents may prevent admission to hospital)
      • ID card or passport
      • Test or consultation results
      • Discharge summaries from previous hospitalisations
    • RECOMMENDATIONS CONCERNING PREPARATION FOR SURGERY:
      • Last meal or drink before the planned surgery:
        • not later than 6 hours before the planned surgery: a light meal (if the admission is in the morning, please come with an empty stomach)
        • not later than 4 hours: last drink, still and clear, not milk.
      • In the morning on the day of surgery the patient should take their medicines as prescribed by the doctor and wash them down with a small amount of water
      • Anticoagulants (e.g. Acenocoumarol, Sintrom, Warfarin, Clopidogrel, Ticlopidine, Aspirin and its preparations, e.g. Acard, Polocard and Bestpirin) – the patient should follow the doctor’s pre-operative instructions
      • Diabetic patients should follow their individual instructions
      • Patients should take with them the medicines they normally take (in original packaging and an amount corresponding to the planned duration of hospitalisation)
      • Personal preparation: have a bath or shower and change underwear on the day of surgery (remove make-up and jewellery)
      • Bring with you your toiletries, two towels, pyjamas, slippers and all medicines you are currently taking
      • You are advised to leave your valuables at home
      • If you need a sick leave certificate, tell your attending physician and provide them with your personal details, i.e. the ID-no. (PESEL), tax-ID no. (NIP) and address as well as the name and NIP number of your EMPLOYER.

    If you have any doubts, please feel free to contact us. If you are unable to arrive at the hospital (e.g. due to sudden illness), it is vital that you inform the receptionist.

    Telephone numbers:

    (+48) 12 262 02 75
    (+48) 12 267 40 67

Payment for the surgery

Payments for the surgery should be made, at the latest, on the day of surgery at the main reception desk at the hospital. Payments can be made by cash or payment card. If payment was made at an earlier date by a bank transfer, please provide a written confirmation of the transfer on the day of surgery.

Discharge from hospital

The date of discharge will be determined by the attending physician taking into account the patient’s overall health status. On the day of discharge the patients receives 2 copies of discharge summary, results of the tests supplied to the hospital and post-operative instructions including recommendations concerning nutrition or rehabilitation;  also, follow-up appointments are made. If you wish to obtain a sick leave certificate, please inform the discharging doctor. The final settlement is also made during the discharge procedure, i.e. payment for any extra procedures or a refund of any overpayment. Payments can be made by cash or payment card.